The standard payment processing fee on Hubtel is 1.95% of the transaction amount for both mobile money and card transactions. This fee is charged on the Merchant by default. However, Hubtel provides the flexibility for a Merchant to pass on the processing fee to their customers. 

But please note that, charges differ slightly when customers are bearing the fees. This helps to simplify the mobile money charges across all mobile money networks for your customers. 

You can have a look at the transaction fees here.

Effects of Passing Fees to Your Customer

  • You are able to avoid the Hubtel fee by passing it to your customers.
  • Customers get a better deal on all mobile money platforms, when they bear the fee on a transaction.
  • You are required to explain to your customers that they'll be baring the processing charges.

How To Pass The Fees To Your Customers

API Merchants:
If you're a Developer or a Business accepting online payments with the Hubtel Payment API, you can easily set the FeesOnCustomer parameter to True to pass the fees to your customers. See API Reference here.

POS Merchants: If you're using Hubtel Point Of Sale (HPOS) or USSD to accept in-store payments, you can place a request to support@hubtel.com to set the fees on the customer for your account.

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